Shipping & Delivery Policy

Saatrangi is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

No cancellation or exchange will be applicable on discounted products or products under any special promotion/ sale on Domestic or International orders.

 

DOMESTIC

  1. Shipping charges anywhere within Kerala is INR 100.
  2. Shipping charges anywhere within India and outside Kerala starts from INR 150.
  3. For cancellation or return of domestic order, the customer has to bear both the forward and return shipping charges, Saatrangi will only refund the product charges to the customer.
  4. Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order.
  5. Most orders are delivered within 7 to 8 working days.
  6. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours.
  7. Our prices are all inclusive. GST is included with the listed prices, if applicable in your region.

 

INTERNATIONAL

  1. Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order.
  2. Standard conversion rate is not followed in case of currency change. You will be charged as per the currency specific catalog.
  3. For cancellation or return of an international order, the customer has to bear both the forward and return shipping charges, Saatrangi will only refund the product charges to the customer.
  4. Any duty charges / custom taxes/ or any other local charges has to be borne by the customer. Saatrangi will not be liable for such charges.
  5. The amount of duties depends on the policies of your destination country. We are not responsible for any delays due to customs.
  6. We don’t have any Transit insurance.
  7. Orders are dispatched within 2-3 working days (except Sunday & Public holidays) or as per the delivery date specified by you at the time of placing the order.
  8. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours.
  9. Our prices are all inclusive. GST is included with the listed prices except Octroi/customs, if applicable in your region.
  10. If for any reason customer doesn’t accept/claim the delivery , we will not be liable for any refund.

 

What if the product is received in damaged condition?

If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. We will personally ensure that a brand new replacement of same product (if available) or another product of the same value is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. Claims of receiving damaged product will be entertained only if unboxing video in unedited form is provided as proof.